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Returns and Refunds

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

We’re working hard to resolve any issues so if you feel unsatisfied over one of our products or have something you feel unhappy about, contact us first at info@lavajewellery.com and we’ll do our best to reach a resolution that’ll be a win-win for all parties involved (as much as possible).

Before contacting a third party, please contact us first as we’re always ready and glad to assist you.

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

We’re also open to your feedback, suggestions, and recommendations as we’re always taking steps to give you a great shopping experience!

If you are not completely satisfied with your purchase, you can return or exchange the product within 30 days of receipt, based on the terms and conditions below:

1. We do not accept returns on custom printed items, which you will only be allowed to exchange for a different size, design, style, or product. Custom Printed items are items such as Shoes, Hoodies, Bags, Slip Ons, etc.

2. The shipping cost incurred for returning the item(s) for an exchange or refund are NOT covered nor reimbursed by JAVA Jewellery. Shipping cost for returning the item(s) will be shouldered by the BUYER.

3. Please make sure to send your item to the correct return address and email us with your return tracking information to expedite your refund or exchange. Email us: info@lavajewellery.com to send the return tracking information or the Tracking ID once you’ve shipped the item(s) you wish to return. 

Refunds (if applicable)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will only be refunded for the product cost. Shipping costs (if any) will not be refunded. 

We do not provide refunds for products that have been successfully delivered to the address used during the time of purchase. If the tracking number indicates that there has been a successful delivery, no refund will be issued. Please contact the shipping carrier as they are the party most knowledgeable about the situation and it can often be resolved through them. 

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